SHIPPING AND RETURNS
Thank you for choosing SwanLAgo!
We strive to provide you with the best shopping experience possible. Should you have any further questions, our dedicated customer support team is always here to assist you.
Fast and Reliable Delivery: We understand that receiving your order promptly is important to you. That's why we partner with trusted shipping carriers to ensure your items are delivered safely and on time.
Shipping Options: We offer various shipping options to cater to your needs. During the checkout process, you can select your preferred shipping method. Please note that delivery times may vary depending on your location.
Order Processing: Once you place an order, our team works diligently to process and prepare it for shipment. Typically, orders are processed within [X] business days. However, during peak seasons, processing times may be slightly longer.
Order Tracking: We provide order tracking services, allowing you to monitor the progress of your shipment. Once your order is dispatched, we'll send you a tracking number, which you can use on the carrier's platform to track your package.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, we offer a hassle-free return policy.
Simply follow the guidelines below to initiate a return:
Return Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return Process: To initiate a return, please contact our customer support team within  days of receiving your order. They will guide you through the process and provide you with a return shipping label, if applicable. Once we receive the returned item and verify its condition, we will issue a refund or exchange as per your preference.
Return Shipping: In most cases, return shipping costs are the responsibility of the customer. However, if the return is due to an error on our part, we will cover the return shipping expenses.
We value your satisfaction and aim to make your shopping experience enjoyable and worry-free. Should you have any further inquiries or need assistance, please don't hesitate to reach out to us.